How do I back up my data?
Open Settings and use Export backup. Keep the generated file and its password safe. To restore it, choose Import backup. Backups can contain sensitive financial information.
Pockets Vault Support
How can we help?
Find quick answers below or contact us directly. We normally reply within two business days.
Support is availableFrequently asked questions
Quick solutions
I cannot unlock the app
Try your PIN if Face ID or biometrics are unavailable. Device biometric settings are managed by iOS or Android. For security, Pockets Vault cannot recover a forgotten local PIN.
The receipt scan is inaccurate
Use a flat, well-lit receipt and keep the total visible. Always review merchant, amount, date and category before saving; the scan is designed to remain editable.
How are currencies converted?
The app downloads reference exchange rates from the European Central Bank and caches them locally. The rate date is shown in Settings. Existing transactions retain the saved conversion information.
My data looks incomplete after an update
Do not uninstall the app, because uninstalling removes its local database. Restart the device and contact support with the app version and iOS or Android version so we can help safely.
How do I delete my data?
Delete individual records in the app. Uninstalling Pockets Vault removes the app's local database and locally stored receipts, but it does not delete backup files you exported elsewhere.
Contact the developer
Still need help?
Email us with your app version, device model and steps to reproduce the issue. Please remove account numbers or other sensitive financial details from screenshots.